Writing ministerial and departmental correspondence

DESCRIPTION

Preparing a range of correspondence (letters and emails) for its ministers and executives is a fundamental role of government departments. It is vital that these documents are clear, concise and accurate. This half-day workshop will develop your skills in planning, writing, editing and proofreading correspondence so that they meet departmental standards and ministerial expectations.

OUTCOMES

At the end of this workshop, you will return to your workplace with:

  • a deeper understanding of the role correspondence plays in government and the need for timeliness and accuracy

  • an increased understanding of the departmental processes for preparing such documents

  • greater skill in responding to complaint letters

  • an understanding of why it is necessary to address the concerns of the writer in your reponse

  • tips for applying a professional and appropriate tone.

DELIVERY

The workshop is an informative, interactive one which will include short presentations, group discussions and practical case studies and exercises. Throughout the workshop you will have the opportunity to analyse relevant departmental documents and apply the skills learned.